With nearly 40 years of experience working in the insurance industry, Paul Mangrum knows a thing or two about handling claims. He’s also known for helping others and his willingness to always lend a hand—especially when it comes to being with clients every step of the way.
Paul started his career with Liberty Mutual in Montgomery, Ala., where he worked for nearly seven year years. He then worked as a resident adjuster for American States in West Tennessee, and then moved to Nashville, where he opened a claims office for the company and served as the claims manager. When Safeco bought American States in the late 1990s, he worked as a unit manager for Safeco and then as a large-loss handler, where he mostly focused on handling litigation, coverage, and complex claims. In 2008, Liberty Mutual bought Safeco, which meant he had come full circle to where he started his career.
Now, as a senior claims representative, Paul focuses on investigating, evaluating, and dispositioning claims for members. Because the majority of his work involves handling claims that involve lawsuits, he often works with attorneys to discuss and update legal plans, including negotiation and settlements. And because he’s detailed oriented, regardless of who picks up one of his files, he or she knows every detail of the claim.
He’s passionate about learning and continuing his education, incorporating the things he’s learned over the years in his daily life. During his tenured career, he’s served as the president of the Nashville Claims Managers Counsel and also spent 28 years as an arbitrator with Arbitration Forums, hearing inter-company disputes. In 2004, he received an award for being the arbitrator of the year with Arbitration Forums.
In his spare time, he enjoys spending time with his family, including taking to the open road with his wife in their motorhome to go camping. He also enjoys working around the house, unless it’s football season. In that case, you’ll find him in Knoxville tailgating with family and friends and cheering on the Tennessee Vols.
Did you know:
Paul changed his college major three times—from computer science to computer programming to accounting—before earning his bachelor’s degree in business administration from Tennessee Technical University in Cookeville, Tenn.